Dawn reports two meetings between PTCL, Ministry of IT and industry ISPs have ended without resolution. ISPs and LDIs are demanding $43m compensation for the outages in the form of free internet bandwidth for 40 days. PTCL is only settling on 10 days.
The outage itself was much longer than 10 days. Second, a single days outage simply cannot be compensated by a single day’s worth of free bandwidth since losses from a one-day outage are more far reaching than just the lost bandwidth.
PTCL is still sticking to its guns, saying they are not under any obligation to compensate for the outage. The ISPs, however, may still be liable to their customers who deserve compensation for the outage. The ISPs claim they should recieve 4 days for every free day given to customers since the bandwidth ~25% of the operating costs (others being salaries, rental, collocation, marketing etc).
Is your ISP compensating you? Should ISPs be compensated or should this simply be considered the cost of doing business in Pakistan and taken away from their profit margins as an operating expense?